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Debt Collection in the Digital Age Conference 2024

12 March 2024 - The 24th Annual Debt Collection in the Digital Age Conference was a pivotal gathering that immersed attendees in the ever-evolving landscape of debt collection within the digital era.

As usual Carl Knight CEO of Credit Intel did not disappoint as he performed a powerful and comprehensive presentation on how to apply AI in debt collection.

Find a Copy of the Presentation HERE.

REGULATORY RISK AND COMPLIANCE CONFERENCE 2023

The Regulatory Risk and Compliance Conference was held in March 2023 in South Africa and was well attended by credit providers, government agencies, banks and insurance companies.

As the regulatory process is constantly evolving, it is imperative that the industry is kept up to date on new developments.

Credit Intel CEO, Carl Knight, spoke on the topic of "Fair lending risk and compliance management". Carl has vast experience in the industry, have worked within credit for over 35 years and his speech certainly did not disappoint as he touched on matters such as FAIR (Factor Analysis of Information Risk) lending, regulatory changes and the proposed Twin Peaks model, with specific insight into the origins, the development and the inner workings in the Netherlands, which has never been heard before.

Credit Intel continues to keep abreast of regulatory changes and provide consistently excellent service to it's Clients whilst keeping the industry at large informed.

 

DEBT COLLECTORS OF THE YEAR 2019

Credit Intel awarded international Debt Collectors of the Year 2019

CREDIT AND COLLECTIONS CONFERENCE 2017

The Credit and Collections Conference was held on 16 and 17 August 2017 at the Indaba Hotel in Fourways, Johannesburg, South Africa and was well attended by attorneys' firms, credit providers, retailers, banks and debt collectors.

As the debt collection process is constantly evolving, it is imperative that the industry is kept up to date on new developments.
Credit Intel was specifically approached to make an address at the Conference, due to Credit Intel's expertise and quality in the debt collection space.

Credit Intel CEO, Carl Knight, spoke on the topic of "Intelligent Debt Collection Techniques." Carl has vast experience in the industry, have worked with credit for over 30 years and his speech certainly did not dissapoint as he touched on matters such as South Africa debt statistics and implementing effective debt collection strategies using behavioural analysis to maximise the collection of debt.

Credit Intel continues to provide consistently excellent service to its Clients whilst keeping the industry at large informed about how best to collect debt.

Michael Shackleton, who sits on Credit Intel's panel of attorneys as a partner of Shackleton and Mohapi Attorneys, also gave an address at the conference.

Michael spoke on Legal Credit and Collection in Tough Economic Times.

Michael provided insights into matters such as when a debt should be handed over, using technology for better debt collection, credit policy and legal updates that will affect those who collect debt for a living.

The amendments to the Courts of Law Amendment Act 7 of 2017 are stillto be promulgated but will have far reaching consequences.

The amendments will make it a requirement that court appearances are required for all requests for default judgment, and that if the debtor was not present when judgment was given, a notice will have to be sent to the debtor via registered mail giving 10 days' notice before the court order can be enforced.

Section 106C of the Bill will also make it illegal to make a debtor consent to judgment prior to the granting of a loan.

Click here to view the Intelligent Debt Collection Techniques presentation.
Click here to view the Legal Credit and Collections presentation.

DIRECTORS PROVIDE NEW INSIGHT AT DEBT COLLECTION CONFERENCE 2016

The national Debt Collection Conference was held on 5 and 6 October 2016 at the Indaba Hotel in Fourways, Johannesburg, South Africa and was well attended by attorneys' firms, credit providers, retailers, banks and debt collectors.

As the debt collection process is constantly evolving, it is imperative that the industry is kept up to date on new developments.

Credit Intel CEO, Carl Knight, spoke on the topic of "keeping up with changing trends in the debt collection space." Carl has vast experience in the industry, have worked with credit for over 30 years and his speech certainly did not dissapoint as he touched on matters such as robotic process automation and analysing customer behaviour during the collection process to maximise the collection of debt.

Michael Shackleton, a non-executive director of Credit Intel and partner at Shackleton and Mohapi Attorneys, was widely applauded on "Actions to Consider when your Debtor has Fled," with a focus on evolving technologies, credit policy and the legal process.

Credit Intel continues to provide consistently excellent service to its Clients whilst keeping the industry at large informed about how best to collect debt.

CREDIT AND DEBT LAW CONFERENCE CHAIRED BY CREDIT INTEL SPEAKER MICHAEL SHACKLETON

The Conference wa attended by members of First National Bank, Nedbank, Pasa, attorneys' firms, the Consumer Profile Bureau and many others. Also in attendance were the Banking Ombudsman, Clive Pillay and Credit Intel Key Account Manager, Bennett Baloyi.

With each passing day, the debt collection industry awaits the promulgation of the notorious National Credit Amendment Bill; most notable for a proposed ban on the collection and sale of prescribed debt, which will see many debt collectors either close down completely or take significant financial knocks. Michael Shackleton spoke on the Bill and suggested that the proper implmentation of the already existent National Credit Act would strike a fair balance between promoting the business of legal credit lendersand protecting debtors from unscrupulous lenders.

Shackleton also indicated that the NCAB will create greater regulation under which credit providers will have to operate, at a time when reduced regulation and the cutting of bureaucratic red tape is necessary to reduce unemployment and to cause small companies to thrive. Small companies are the engine of job creation in Gauteng.

Marina Short, CEO of the Cunsmer Profile Bureau. delivered an outstanding speech on regulatory data and the credit market. She is somewhat of an authority regarding credit and she genuinly provided valuable insights to all the attendees.

FutureSoft CEO, Peter Rafferty, spoke on the prescription of debt whilst advocate Hannelie Gray talked on emolument attachement orders.

Thav Reddy, Head of Compliance at Nedbank's MFC division, educated attendees on how to manage the implementation of the Protection of Personal Information Act.

Marie Smit, Compliance Manager at PASA, suggested measures on how to increase the security of payments, something which is surely on the mind of all, considering the technological developments of the present day and the so-called "scam artists" living by fraudulent means within the Republic of South Africa.

Leon Townsend delivered an incredible and interactive speech concerning strategies to limit fraud. He is Executive Director at Censeo and a Certified Fraud Examiner. His organisation assists credit providers to assess which debtors to provide loans to by determining which prospective debtors are the most prone to commit fraud.

The Conference was chaired by Credit Intel Senior Legal Executive Michael Shackleton, who is well known as a leading attorney in debt collection.

It was a highly educational and thought provoking conference which Credit Intel was glad to be part of. Credit Intel prides itself on professional service and seeks to become the authoritative voice on debt collection in South Africa. Being invited to presentand give inputs at Conferences such as these indicates that many people are turning to Credit Intel as an authority on debt collection.

Credit and Debt Law Conference hosted by Alpha Omega Events - 18 February 2015

CREDIT INTEL REPRESENTED AT 2014 GAUTENG ADRA ROADSHOW

As a member of ADRA (the Association of Debt Recovery Agents), Credit Intel was invited to send representatives to the 2014 Gauteng ADRA Roadshow; A forum at which developments in the debt collection industry are represented, debated and discussed by leaders in the industry.

Credit intel was capably represented by Carl Knight (chief Executive Officer), Christine Sturgeon (Manager of Debtors' Outsourcing) and Michael Shackleton (Legal Executive).

The main attraction of the Roadshow, held at the Fairway Hotel in Randburg, was certainly Marius Jonker's presentation on the National Credit Amendment Bill. The Bill must first be published in the Government Gazette in order to come into opperation.

The most contentious part of the Bill is the clause making it illegal to sell or collect prescribed debt.

Numerous speakers mentioned how this would impact on the industry and the fact that cerain companies will be forced to close as much as 80% of their accounts.

Fortunately, Credit Intel will only be affected by this amendmentin a minimal way and will continue to strive to be an industry leader in turbulent times for many involved in the debt collection business.

Attendees were also treated to meeting the Credit Ombudsman, Manie van Schalkwyk. The Credit Ombud is tasked with resolving disputes between creditors and debtors, and he provided much clarity as to how the disputes are investigated and resolved.

It was a good day for Credit Intel employee, Michael Shackleton, who was the recipient of an iPad Mini from AJS Call Centre Software, a company that held a raffle at the Roadshow.